grandma

I went to the offices of the father of a friend to make a user interview. I will call him Arnold for the sake of anonymity. Before the user interview we made some small talk. Arnold told me a little about how he started out working with technology back in the day.

Arnold asked me what I wanted to talk to him about. I said #lillygram. Then I put a #lillygram with colorful pictures of a smiling baby holding a a baby shovel on the glass table. Arnold picked it up and said:

“If these were photos of my granddaughter I would want to be able to answer this #lillygram.”

He contiuned speaking very rapidly. «I either want to:»

• say, «Thank you»,
• send back a picture of my own,
• tell a story about something fun I have done,
• or tell a story about the great experience of looking at the #lillygram photos.

Arnold went on to tell me how he and his wife got out of the house a lot doing stuff and taking photos of it. He could send those photos back to his grandchildren. I was writing furiously, almost unreadable words.

Lessons Learned From This User Interview

• Next User Interview I will bring Benedicte´s iZettle credit card reader and try to close the sale.
• The baby boomer generation want to get photos of their grand kids. Maybe they are the most important customer group? Not the parents of the children as we now believe

Question:

• What technology do YOU prefered when «talking» with YOUR parents?

Answer the question or read the 14 comments on my blog where this User Interview was originally posted.